Help! I use Photoshop 7.0 on a Mac Powerbook running OS 9.2. Yesterday, the program crashed like 4 times. Today, the Move tool was missing! And I can't seem to find QuickMask either. What's going on? Any ideas? Any advice you might have would be appreciated.
When Photoshop starts acting strangely, like you describe, chances are it 's a problem with the Photoshop Prefs file. This is a small file that stores your Photoshop Preference settings. Unfortunately, over time, it can be corrupted.
The good news is all you have to do is delete the file and Photoshop reverts to it's default settings.
The Prefs file will be located in different places, and named differently, depending on the version of Photoshop, computer platform, and the Operating System. On the Mac running OS 9.2 with PS ver.7 the file is named Adobe Photoshop 7.0 Prefs. System Folder> Preferences> Adobe Photoshop 7.0 Settings >Adobe Photoshop 7.0 Prefs.
Drag the file into the Trash can and restart your computer. Launch Photoshop to make sure that this was the problem.
If you're still having problems, you might consider re-installing the application from the original CD. Good luck. Let me know how it goes.
What's a corrupt file?
A corrupt file is essentially "confused" and in turn sends out confusing messages to the application which eventually starts acting strangely, as your is. Other symtpons of a bad Prefs file are blacked out tools, missing menus, strange icon colors, and freezes. Your symptoms (missing tools and crashing) are classic.
One way to beat the problem, before it happens:
When you have Photoshop set up as you like and working nicely, make a copy of the good Photoshop Prefs file. Save the copy to another location. If by some chance the good file goes bad, just replace it with a fresh, clean copy. Be sure the name of the new Prefs file is exactly the same as the orignal.
This problem is not, by any means, a common occurrence; but it can happen. When it does, you should be prepared.
Although it may be annoying to lose your custom Preference settings, in return you'll get your Move tool and your QuickMask back. A fair trade, in my estimation. So start deleting!
Click here to determine where the Preferences file, for your version of Photoshop, can be found on your computer.